RETURNS

You can return faulty or damaged items purchased on themiseenplace.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.

If you would like to return a product, please follow the instructions below:

Please contact hello@themiseenplace.com to receive a pre-paid return label. Put the invoice (the one you received with your order) inside the package and return your parcel to a drop-off point.

Should you decide to make a return using your preferred courier please notify us on hello@themiseenplace.com providing your order’s number. Put the invoice (the one you received with your order) inside the package and ship it by a secure shipping service to the following address:

 

REFUNDS

To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.

For orders outside of the Egypt, please be aware that if duties and taxes were not included in the product price, the refunded amount will be equal to the price paid at checkout less the import duties and taxes. Please note that these charges are only collected on behalf of your national tax/customs authorities and are not charged by Mise en Place.